Computer Transport and Logistics

White Glove Service

Christmas in Frankfurt

Last week was another one for the ATC history books as we revealed plans to expand our presence in Frankfurt by opening an office beside the international airport.

So what does this facility mean exactly?

 

(1) Convenient Access to EU

Earlier this year, I wrote about the dreaded Brexit and the potential impact that it will have on our industry as a whole. For that reason, it’s important that ATC evolves to ensure that our delivery times and quality of service are not impacted by border checks and any other unforeseen events that may occur.

 

(2) Critical Spares Shortage

Our drivers are travelling 1,000’s of kilometres on a weekly basis. For that reason, it’s important that they have the ability to retrieve spare parts in a speedy manner to ensure they get back on the road safely and as quickly as possible.

 

(3) Local Control Tower

Our client’s supply chains have become complex, so it’s important to have local facilities where we can manage deliveries, whether on the way to or from a data centre. In a simple scenario where a floor position is not ready, secure local storage is all part of ATC’s white glove service that maintains a chain of custody.

 

Opening our Frankfurt office is the perfect Christmas gift for us here in ATC. Not only have we created new jobs and expanded our team, but we have also safeguarded our services against any economic (Brexit) and climate changes that may occur, thus allowing us maintain our 100% record.

With that, I’d like to take this opportunity to thank you for reading this piece and indeed my other blogs over the past 12 months. It’s been another very quick but exciting year, and on behalf of all the team, I want to wish you and yours a very Merry Christmas.

Frohe Weihnachten und ein glückliches neues Jahr! 

 

Alan Young

Founder and Director

An Insight into ATC’s ‘White Glove’ Service

Last week, we were delighted to announce that we are expanding our team in Frankfurt, where they will be working to expand our ‘White Glove’ logistics and data centre services. To mark this news, I decided to do a deep-dive on the term ‘White Glove’ and explain exactly what we mean by this offering.

It is our business to ensure that we meet and exceed the most stringent requirements of our customer. Therefore, we must ensure that everything we touch is handled with the upmost care and attention – at all times. Everything from the people we employ to the equipment and transport we use must be well equipped and certified to handle the job at hand.

Each and every one of our clients has different needs and so it is important that we listen carefully to them and prepare a plan that will tick all the boxes. I have always prided our company and team on being “Big enough to get the job done, but small enough to care” and that still stands to this day.

From commissioning through maintenance and final decommissioning in data centres, ATC offers services to manage all stages efficiently. When transporting equipment from one destination to the next, we don’t stop at the loading bay; we bring the equipment to its final destination – in some cases connecting to power and networks – whilst at the same time providing detailed inventory and reporting of assets to our clients.

We transport all equipment from door to door by road and sea without transhipping and on time, every time. When we arrive at the destination, our team has already taken care of the security clearances and the delivery is smooth and efficient.

Lastly, when our clients’ equipment reaches end-of-life, ATC manages the physical security requirements through certified media disposal and destruction. We also keep comprehensive records of everything we do and, with satellite GPS trackers in all our fleet, you can rest assured that your equipment is in safe hands at all times.

In the last decade, we have a 100% record for meeting delivery windows, a feat not possible without the dedication of our planners, drivers and data centre installers. That is our ‘secret sauce’ and what makes us a ‘White Glove’ service provider and I for one am very excited for the months ahead as we expand this service in Frankfurt and beyond.

Thanks for reading,

Alan Young

Founder and Director